Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Author(s):

Kerry Patterson

Label: American Media International
Publisher(s):

American Media International

Studio: American Media International
Manufacturer: American Media International
Binding: Audio CD
Format(s): Audiobook
List Price: $28.00
Our Price: $18.48
Availability: Usually ships in 24 hours

Editorial Reviews

Product Description

Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.

Customer Reviews

A systematic approach

This is an organised book on systematic approach to resolve differences between people that you come into contact; your spouse, your child, your boss, your friends, your colleagues, and your enemies.

The best part was the commendable effort of Patterson, Grenny and McMillan, Switzler to organise this book to resemble the systematic approach that they shared. I could only read this book when I have free time and it took me over 2 months to complete this book. However, I could easily follow and recall the trend of thoughts and arguments, and make easy references to remind myself of steps that I have forgotten or would like to refer.

The only thing that I found this book does not address is that the approach might be difficult to apply in a selfish political dominant culture.

Recommended for Everyone

After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.

I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. I found myself using a few of the techniques from the book! It worked! Every time he escalated I identified it from the book and brought the conversation back to a "safe" area focused on the most important issue. By the end of the conversation, we were both calm and had at least identified the problem (step one of solving it!)

I immediately bought a copy for my younger brother- who had just been promoted to management in a sales job. He's reading it now on his commute in the form of a book on CD. I'm reading Crucial Conversations right now by the same author. This book is immediately applicable and does indeed deliver the promised techniques, with very excellent and very readable examples, for many of the squabbles we run into during the course of living.

Still using these teachings

I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.

The first half is a must-read.

The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in another source. The second half of the book I suspect was written by another author. Perhaps if I'd been practicing their suggestions it wouldn't have felt like formula writing. That said, I would still recommend this book to anyone who feels uncomfortable confronting people around them even when it is necessary.